Assistant Rooms Leader Job at Marriott Bonvoy (Forte dei Marmi)

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Assistant Director of Rooms

As Assistant Director of Rooms, you will play a key role in overseeing the daily...

Location

Spain , Tenerife

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous leadership experience within the Rooms Division, preferably as an Assistant Director of Rooms, Front Office Manager, Rooms Division Manager, or in a similar management role
Proven experience in luxury hotels or Forbes Five-Star/Five-Star resort environments
Strong leadership and people development skills with the ability to inspire, coach, and build high-performing teams
Outstanding communication, organizational, and problem-solving abilities
Strong business acumen with experience managing operational performance, labor productivity, and guest satisfaction
Proficiency in Opera PMS (or equivalent property management systems) and Microsoft Office applications
Fluency in English is required
Spanish is highly preferred
Additional languages are considered an asset
Valid authorization to work in Spain

Job Responsibility

Support the Director of Rooms in overseeing the day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Concierge, Bell Services, Guest Relations
Ensure all departments consistently deliver exceptional service in accordance with The Ritz-Carlton and Marriott International brand standards
Lead, coach, motivate, and develop departmental leaders and Ladies and Gentlemen, fostering a culture of engagement, accountability, and continuous improvement
Drive guest satisfaction by ensuring personalized service, anticipating guest needs, and resolving concerns promptly and professionally
Monitor operational performance, guest satisfaction metrics, and quality indicators, implementing action plans to achieve and exceed established goals
Collaborate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless resort operations
Assist in managing departmental budgets, labor productivity, scheduling, and operational expenses while maintaining the highest service standards
Ensure compliance with all company policies, health and safety regulations, data privacy requirements, and operational procedures
Support internal and external audits, quality assurance initiatives, and continuous improvement projects across the Rooms Division
Serve as an operational leader during daily resort activities, providing guidance, visibility, and support to both guests and employees

What we offer

Competitive compensation package
Career development opportunities within Marriott International
Global mobility and international career opportunities
Marriott Explore Rate for associates, friends, and family worldwide
Employee discounts on food and beverage offerings
Comprehensive learning and development programs through Marriott's global training platforms
Employee dining facilities
Uniforms provided and professionally laundered
Recognition and appreciation programs
Team-building activities and associate celebrations

Fulltime

Assistant Director of Rooms

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms Operations
Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors Rooms operations sales performance against budget

Fulltime

Assistant Director of Rooms

Functions as the strategic business leader of the property's Rooms Operations. A...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms Operations
Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
Managing Profitability
Managing Revenue Goals
Leading Operations and Department Teams
Managing the Guest Experience
Managing and Conducting Human Resources Activities

Fulltime

Assistant Director of Rooms

We are currently in search of a seasoned, insightful, and innovative Assistant D...

Location

United States , Miami Beach

Salary:

Not provided

Starwood Hotels

Expiration Date

Until further notice

Requirements

Minimum of 6 years of related work experience in an upscale or luxury hotel environment
Advanced knowledge of front office operations
A strong leader with a proven track record in guest and team member engagement and financial performance
Excels at communication, both verbal and written
Is flexible and willing to meet the demands of a 24-hour operation

Job Responsibility

Ensure the excellence of the entire guest experience
Ensure the mission and the brand’s operational and financial outcomes are exceeded

Fulltime

Assistant Director of Rooms

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–8 years of progressive experience in luxury or resort hotel operations, with strong exposure to Front Office and Housekeeping leadership roles with pre-opening experience preferred
Proven ability to lead large, diverse teams with empathy, cultural awareness, and authority, fostering engagement, accountability, and collaboration
Demonstrated understanding of budgeting, labor management, productivity metrics, and cost control within the Rooms Division
In‑depth knowledge of housekeeping processes, quality standards, workflow optimization, and sustainability practices in a luxury resort environment
Ability to balance strategic planning with operational involvement, thriving in a fast‑paced, high‑expectation environment while reporting directly to senior leadership
Exceptional communication skills and command of Spanish and English language

Job Responsibility

Lead and oversee all Rooms Division operations ensuring seamless daily operations in the absence of a Director of Rooms
Champion exceptional guest satisfaction by ensuring service delivery meets and exceeds luxury brand standards, with a strong focus on personalized, culturally aware, and anticipatory service
Partner closely with the Resort Manager to translate strategic objectives into clear operational plans, KPIs, and service initiatives across the Rooms Division
Oversee service quality frameworks, performance metrics, and continuous improvement initiatives across the Rooms Division to enhance efficiency, consistency, and guest satisfaction
Direct all housekeeping operations, including cleanliness standards, room readiness, preventive maintenance coordination, inventory control, and sustainability practices
Manage workforce planning, scheduling, and labor optimization to ensure operational efficiency while maintaining service excellence and budget compliance
Prepare, manage, and track Rooms Division budgets, with strong control over labor, operating expenses, productivity ratios, and cost‑saving initiatives
Recruit, train, coach, and develop department managers and supervisors, building a strong leadership pipeline and a high‑performance, service‑driven culture
Work closely with Engineering, Security, Food & Beverage, Finance, and Sales to ensure smooth operations, quick issue resolution, and consistent guest experiences
Act as the senior Rooms leader on duty, handling escalated guest concerns, service recovery, and operational challenges with diplomacy and decisive leadership

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms oversees and directs all operational, financial,...

Location

Anguilla , West End

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3-5+ years of operational management experience within luxury hospitality
2+ years experience acting in a Departmental Head role within the Rooms Division
Strong managerial experience and knowledge within both Front Office and Housekeeping/Laundry is essential
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Exceptional communication skills with the ability to engage and influence guests, colleagues, and stakeholders at all levels
Understanding of luxury components, with a sharp attention to detail and high focus on service
Ability to prioritise, organise, problem solve and delegate in a demanding environment
Excellent reading, writing, and oral proficiency in English and Spanish languages, preferred
College degree holder in hospitality or any other related field

Job Responsibility

Set strategic and operational direction in collaboration with the executive leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders
Ensure effective selection, training, development, and evaluation of all team members
Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees in and outside Rooms Division
Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
Handle guest complaints effectively and empower the team to address any problems or service issues
Work closely with Reservations, Sales & Marketing to execute effective operations and to revenue strategies to meet budgeted revenue goals, including suite upselling
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Manage contracts and work performed by external suppliers and outsourced contractors

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Director of Rooms

This position oversees Front Desk, Concierge, Housekeeping, SPA, Valet, and Comm...

Location

Japan , Tokyo, Chiyoda-ku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Degree or High School diploma
Minimum 2–3 years required
5–8 years preferred experience in a hotel environment or related field
Advanced proficiency in Japanese and English for effective communication with guests, staff, and stakeholders
Occasional travel as required
Working knowledge of Front Desk and Housekeeping operations
Proficiency with computer systems, Microsoft Office, and other hotel-related systems
Knowledge of cleaning equipment such as washers, dryers, and pressers
Excellent written and verbal communication, strong interpersonal skills
Ability to multi-task and work safely, prudently, and in an organized manner

Job Responsibility

Oversee Front Desk, Rooms Operations, Housekeeping, and outsourced staff
Handle guest inquiries, complaints, special requests, and ensure the highest level of hospitality
Conduct regular inspections, implement Perfect Room Program, and maintain hygiene and safety standards
Manage staff schedules, monitor punctuality, and ensure grooming/uniform standards
Plan and deliver training programs, develop departmental leaders, and conduct annual performance evaluations
Encourage creativity and innovation among staff, recognizing contributions
Maximize productivity through multi-skilling, multi-tasking, and flexible scheduling
Monitor labor and departmental expenses, collaborate with Reservations, Sales, and Front Office to optimize rate, occupancy, and revenue
Participate in P&L and revenue meetings, prepare budgets, and propose initiatives to improve profitability
Oversee preparation and updating of departmental manuals

Fulltime

Assistant Manager/ Senior Team Leader - Food Studio

Ensure staff is working together as a team to ensure optimum service and that gu...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures

Fulltime

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Assistant Rooms Leader

Job Description

Job Responsibility

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