Assistant Room Service Manager Job at Marriott Bonvoy (Lake Como)

Job Description

Entry-level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Job Responsibility

Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Administered property policies fairly and consistently
Communicates areas in need of attention to staff and follows up to ensure follow through
Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Develops specific goals and plans to prioritize, organize, and accomplish your work
Ensures and maintains the productivity level of employees
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
Celebrates successes and publicly recognizes the contributions of team members
Communicates performance expectations in accordance with job descriptions for each position
Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Observes service behaviors of employees and provides feedback to individuals
Strives to improve service performance
Supervises service behaviors of employees and provides feedback to individuals
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Empowers employees to provide excellent customer service
Interacts with guests to obtain feedback on product quality and service levels
Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction
Sets a positive example for guest relations
Handles guest problems and complaints
Participates in the employee performance appraisal process, providing feedback as needed
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job
Trains staff and monitors adherence to all cash handling and credit policies and procedures
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Recognizes good quality products and presentations

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

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Assistant Room Service Manager

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