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Areas of responsibility include Restaurants/Bars and Room Service if applicable. Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand's namesake and company founder J.Willard Marriott. Our hotels offer a work experience unlike any other where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
Job Responsibility
Assists in the daily supervision restaurant operations and assists with menu planning
maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
Strives to continually improve guest and employee satisfaction
Determines training needed to accomplish goals then implements plan
Handles employee questions and concerns
Monitors employees to ensure performance expectations are met
Provides feedback to employees based on observation of service behaviors
Assists in supervising daily shift operations
Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
Ensures all employees have proper supplies equipment and uniforms
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
Ensures compliance with all restaurant policies standards and procedures
Monitors alcohol beverage service in compliance with local laws
Manages to achieve or exceed budgeted goals
Performs all duties of restaurant employees and related departments as necessary
Opens and closes restaurant shifts
Interacts with guests to obtain feedback on product quality and service levels
Supervises staffing levels to ensure that guest service operational needs and financial objectives are met
Encourages employees to provide excellent customer service within guidelines
Handles guest problems and complaints seeking assistance from supervisor as necessary
Strives to improve service performance
Sets a positive example for guest relations
Assists in the review of comment cards and guest satisfaction results with employees
Meets and greets guests
Supervises on-going training initiatives
Uses all available on the job training tools for employees
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high demand times
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Restaurant Manager
Requirements
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area