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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
Job Responsibility:
Assists in daily supervision restaurant operations
Assists with menu planning
Maintains sanitation standards
Assists servers and hosts on the floor during peak meal periods
Strives to continually improve guest and employee satisfaction
Determines training needed to accomplish goals
Handles employee questions and concerns
Monitors employees to ensure performance expectations are met
Provides feedback to employees based on observation of service behaviors
Assists in supervising daily shift operations
Supervises restaurant and all related areas in the absence of Director of Restaurants or Restaurant Manager
Participates in department meetings
Ensures all employees have proper supplies, equipment and uniforms
Communicates to Chef and Restaurant Manager issues regarding food quality and service levels
Ensures compliance with all restaurant policies, standards and procedures
Monitors alcohol beverage service in compliance with local laws
Manages to achieve or exceed budgeted goals
Opens and closes restaurant shifts
Interacts with guests to obtain feedback
Supervises staffing levels
Encourages employees to provide excellent customer service
Handles guest problems and complaints
Strives to improve service performance
Sets a positive example for guest relations
Assists in review of comment cards and guest satisfaction results
Meets and greets guests
Supervises on-going training initiatives
Communicates performance expectations
Coaches and counsels employees regarding performance
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluates results to solve problems
Assists servers and hosts on the floor during meal periods
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Restaurant Manager
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.