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To support the smooth day-to-day operations of the restaurant by upholding exceptional service standards, inspiring and engaging the team, managing employee relations, and ensuring effective communication across all levels. This includes promoting career development opportunities, maintaining compliance with wage and hour regulations, conducting training sessions, and addressing broader operational needs as they arise.
Job Responsibility:
Support the smooth day-to-day operations of the restaurant
Uphold exceptional service standards
Inspire and engage the team
Manage employee relations
Ensure effective communication across all levels
Promote career development opportunities
Maintain compliance with wage and hour regulations
Conduct training sessions
Address broader operational needs as they arise
Support the Restaurant Manager in leading the team to deliver exceptional dining experiences
Help uphold all policies, procedures, standards, and training programmes
Cultivate a positive and motivated work environment aligned with the company’s objectives
Ensure the restaurant’s appearance and functionality are consistently maintained
Address guest concerns promptly and professionally
Oversee service manpower planning
Manage stock control
Identify opportunities to maximise sales through strong menu knowledge and effective upselling strategies
Facilitate smooth communication within the front-of-house team
Take an active role in onboarding and training new hires
Manage cash-handling processes
Enforce health and safety regulations
Support seamless daily operations while upholding the highest standards of service quality and presentation
Requirements:
Minimum of 2 years of service experience in a luxury hotel or Michelin restaurant
1 year in a supervisory role
Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service
Excels in problem-solving and innovative thinking
Fosters a team-oriented management style with an emphasis on open communication
Skilled in building and maintaining relationships across departments and with guests
Possesses administration knowledge in F&B operations and quality management
Proficient in Microsoft Office
What we offer:
Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant