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The Restaurant Assistant Manager supports the Restaurant Manager in daily operations to ensure smooth, efficient, and customer-focused service. This role involves supervising staff, assisting in administrative tasks, maintaining high-quality standards in food and service, and ensuring an excellent guest experience. The Assistant Manager acts as a leader on the floor and a key point of contact when the Restaurant Manager is unavailable.
Job Responsibility:
Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service
Establish and maintain adequate equipment and product par stock
Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction
Staying current with F&B offerings and collaborating with GM on VIP experiences, enhancements, and pop-ups
Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture
Responsible for staff communication, training, coaching, documenting any training, disciplinary records and/or absenteeism and periodically evaluating performance
They will manage all daily activities as well as assist in development and planning for future events in the outlet
Requirements:
Fluency in English is required for this position
A minimum of three (3) years working in Food & Beverage as a department head
Two + year's experience years of previous experience as a supervisory or assistant manager position in Food and Beverage. Previous Experience in hotel and fine dining preferred
Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications
Strong interpersonal and relationship-building skills to work with cross-functional teams
Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences
What we offer:
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels
where your thoughts and ideas are not only heard but actioned