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Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
Job Responsibility:
Handle employee questions and concerns
Monitor employees to ensure performance expectations are met
Provide feedback to employees based on observation of service behaviors
Assist in supervising daily shift operations
Supervise restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
Participate in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
Ensure all employees have proper supplies, equipment and uniforms
Communicate to Chef and Restaurant Manager any issues regarding food quality and service levels
Assist in ensuring compliance with all restaurant policies, standards and procedures
Monitor alcohol beverage service in compliance with local laws
Assist in achieving or exceeding budgeted goals
Perform all duties of restaurant employees and related departments as necessary
Open and close restaurant shifts
Interact with guests to obtain feedback on product quality and service levels
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Encourage employees to provide excellent customer service within guidelines
Handle guest problems and complaints, seeking assistance from supervisor as necessary
Strive to improve service performance
Set a positive example for guest relations
Assist in the review of comment cards and guest satisfaction results with employees
Meet and greet guests
Supervise on-going training initiatives
Use all available on the job training tools for employees
Communicate performance expectations in accordance with job descriptions for each position
Coach and counsel employees regarding performance on an on-going basis
Requirements:
High school diploma or GED
3 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the food and beverage, culinary, or related professional area.