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As an Assistant Restaurant Manager (ARM), you’ll be the right-hand person to the Restaurant General Manager (RGM), helping to keep things running smoothly. This role requires a hands-on approach to ensure the Restaurant consistently delivers excellence in the Team Member Experience, Customer Experience, and Business Growth workstreams. KFC will guide you through each workstream to ensure you have a full and impactful understanding of the tasks required.
Job Responsibility:
Take charge of shifts, leading a dynamic team and making sure the Restaurant operates safely and efficiently
Focus on training and development, ensuring Team Members have the skills and confidence to succeed
Recruit the right people, assign responsibilities, and maintain high performance standards
Achieve key performance indicators (KPIs) related to Sales, Profitability, Team Member Experience and Customer Satisfaction
Manage financial aspects such as Budgets, Inventory, and Labour Costs
Ensure compliance with Regulations, address Customer Feedback, and implement Marketing Initiatives
Requirements:
Proven experience and performance in a supervisory position
Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Passion for delivering exceptional experiences and driving business success
Ability to train and develop a dynamic team
Strong problem-solving skills to think on your feet and resolve issues quickly to keep the Restaurant running smoothly
Confidence in decision-making to take charge during shifts and making the right calls to optimise performance
A sound understanding of budgets, inventory, and labour costs to drive efficiency and profitability, with a willingness to learn the detail of KFC Operations
Commitment to workplace safety by ensuring Workplace Health and Safety standards are always upheld