Assistant Restaurant Manager

• Lead daily restaurant operations and service periods, ensuring smooth and efficient execution
• Maintain a visible leadership presence on the floor and provide support to team members throughout service
• Champion the use of systems including OpenTable and Silverware POS, ensuring they are utilized effectively to support operational success
• Ensure all service standards, operating procedures, policies, and health & safety requirements are consistently followed
• Monitor restaurant readiness, cleanliness, organization, ambiance, and overall presentation standards
• Lead pre-shift meetings and communicate daily priorities, promotions, and operational updates
• Monitor service flow and make adjustments as needed to maximize efficiency and guest satisfaction
• Support the Restaurant Manager in executing operational initiatives and achieving departmental objectives
• Foster a culture of hospitality and service excellence throughout every shift
• Ensure all guest interactions reflect the standards
• Proactively engage with guests to build relationships and create memorable dining experiences
• Handle guest concerns professionally, ensuring timely resolution and appropriate follow-up
• Monitor guest feedback and support initiatives designed to improve guest satisfaction, loyalty, and overall experience
• Act as a role model for professionalism, hospitality, and operational excellence
• Lead, coach, mentor, and motivate Front of House team members to achieve their full potential
• Support recruitment, onboarding, and ongoing training programs for new and existing employees
• Provide ongoing coaching and real-time feedback to improve service performance and operational execution
• Promote accountability by reinforcing expectations, standards, and company policies
• Assist with performance management processes, including coaching conversations, development plans, and progressive discipline when required
• Foster a positive, inclusive, and collaborative work environment that encourages engagement and teamwork
• Support the achievement of sales, labour, and productivity targets through effective shift leadership
• Monitor labour productivity and operational efficiencies during shifts
• Assist with inventory management, scheduling support, shift reporting, and administrative duties as assigned
• Support cost-control initiatives while maintaining exceptional service standards
• Assist in implementing promotions, sales initiatives, and revenue-generating opportunities
• Ensure accurate completion of shift reports, communication logs, and operational documentation
• Support with achieving departmental goals and overall business objectives
• Adhere to all hotel policies, procedures, and service standards

• Valid Alberta ProServe certification required
• Service-focused personality essential, with a minimum of 3 years of leadership experience in a comparable food and beverage environment
• Strong passion for hospitality, guest service, and team development
• Computer literate with knowledge of Microsoft Office
• prior experience working with Silverware POS, OpenTable, or related systems is an asset
• Excellent communication, interpersonal, and coaching skills
• Ability to build strong relationships with colleagues, leaders, and guests
• Results-oriented with strong organizational skills, attention to detail, and the ability to perform in a fast-paced environment
• Ability to consistently stand and walk throughout shifts
• Available to work a schedule that reflects the business levels and operational needs of the venue and hotel
• Demonstrated ability to lead by example, motivate teams, and deliver exceptional guest experiences
• Embrace the company brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Prior experience working with Silverware POS, OpenTable, or related systems

• Complimentary upgrades
• extended stays
• discounted stays across Fairmont & Raffles properties and Marriott properties
• special dining and wellness discounts
• added luxuries
• medical, dental, vision
• retirement savings
• employee and family assistance program