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The Clockspire Logo The Clockspire · Hospitality and Tourism

Assistant Restaurant Manager

United Kingdom, London Employment contract 38000.00 GBP / Year · Job Posted February 18, 2026
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Job Description

We are looking for an Assistant Restaurant Manager to join our amazing Retail team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.

Job Responsibility

  • Working closely with the the Restaurant Manager and Head of Retail to oversee operations, supervising staff, ensuring excellent customer service and being a brand ambassador for the department
  • Deputise in their absence, assisting with rotas and holiday planning
  • Assist with effectively motivating and lead a team of 22 - leading by example, and ensuring they are adequately trained as necessary
  • Be visible at service times and control / manage customer flow, overseeing and coordinating the operation
  • Have a keen interest in food and beverage, and have the drive to innovate and upsell our current F&B offering
  • Manages day-to-day operations of the Restaurant, so that customer expectations of quality and standards are met daily, including ensuring all tills and menus/digital screens are up to date and correct
  • Ensure all staff are briefed and in place for service, monitoring their customer service along with standards required, and handle customer complaints with Restaurant Manager and resolve issues, respond in a timely manner in accordance with company KPIs
  • Oversee the day-to-day operations of 2 of our coffee bars, and be able to support our Head Barista where necessary
  • Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required
  • Support with ensuring all legal compliance with regards to health and safety, in particular, liaising with our Retail Chef's to ensure all of our allergen documentation is correct for service
  • Assist towards achieving financial targets such as monitoring waste with regard to our environmental impact and portion control and assist in monitoring stock inventory
  • Ensure due diligence records are completed accurately and on time and filed for future reference, all accidents are reported, all legal training is completed and monitor allergen policy

Requirements

  • Previous experience working within an Assistant Manager role within a Restaurant (whether in contract catering, or a restaurant/coffee shop environment)
  • Ability to work within a big team, and motivate and lead from the front
  • Have a keen interest and passion in all things food and beverage
  • Excellent level of both written and spoken English
  • Displaying a ‘can do’ attitude
  • Organisational skills and ability to plan ahead
  • Exceptional customer service and ability to handle any customer feedbacks with empathy and understanding, with a proactive solution
  • Comfortable with using Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.
  • Ability to work under pressure with constantly changing priorities
  • Analytical approach to problem solving

Nice to have

  • A recognised Health and Safety qualification, and/or comfortable managing all legal requirements with regards to Health and Safety, and have a keen understanding of allergens
  • Understanding of ESG regulations and industry initiatives
  • Current food legislations

What we offer

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • Food allowance to use whilst on shift, to ensure you are well nourished during the working day
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
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