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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Restaurant & Banqueting Manager

United Kingdom, London 30000.00 GBP / Year · Job Posted April 15, 2026
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Job Description

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Job Responsibility

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
  • Provides excellent customer service to all employees
  • Responds quickly and proactively to employee's concerns
  • Demonstrates self confidence, energy and enthusiasm
  • Motivates and encourages staff to solve guest and employee related concerns
  • Provides excellent customer service
  • Responds quickly and proactively to guest's concerns
  • Understands the brand's service and health & safety culture
  • Sets service expectations for all guests internally and externally
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee
  • Follows up to ensure complaints have been addressed to the guest's satisfaction
  • Develops a relationship with all guests to build repeated clientele internally and externally
  • Assists the Food & Beverage Manager with daily operations, staff planning, ordering and purchase

Requirements

  • High school diploma or GED
  • 3 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the food and beverage, culinary, or related professional area

What we offer

  • Complimentary meals on duty
  • 20% off food & beverage in all participating Marriott Hotels
  • 50% off in one of the Central London Marriott Cluster properties
  • Discounted stays at over 9000 Marriott International hotels worldwide
  • Awards and recognition celebrations
  • Access 24/7 confidential wellbeing support in Wisdom App
  • Cycle to Work Scheme
  • Supportive company pension scheme
  • National and internal promotion opportunities
  • Access to major high street discounts
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