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As a Assistant Restaurant and Bar Manager, you'll deliver amazing brand standards and an outstanding guest experience. Strong leadership and communication skills are essential, as is the ability to lead the team in the absence of the Manager. You'll be an innovative and passionate Assistant Restaurant and Bar Manager, who is customer focused, enjoys assisting with leading a team, and creating a Life-style F&B vibe. You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example. As Assistant Restaurant & Bar Manager you will be responsible for ensuring guest satisfaction. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
Job Responsibility:
Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas
Maximising sales, profits and customer satisfaction
Assisting the Manager in running the bar and restaurant
Respond to audits that are completed by the company to ensure continual improvement is achieved
Assist in ensuring the teams are delivering monthly Net Promoter and Guest Review Index service indicators
Assist the Manager in the ownership of the full in stay and post stay food and beverage service feedback
Support in Proactive involvement in Sales familiarisation trips and customer tastings to ensure personalised experiences drive value and upsell opportunities
Assist the manager in controlling the food and beverage budget, in relation to occupancy, departmental expenses and staff rota's
Ensuring that all the administration, cash control, stock control and security procedures are adhered to by self and team members
Requirements:
Can deliver excellent standards
Uses initiative
Is self-aware and able to evaluate their own work
Has a customer service attitude
Has the ability to multi-task and provides excellent attention to detail
Management training within the Hospitality and Catering sector
Experience at supervisory level is essential
Experience within a hotel environment would be an advantage
Knowledge of Micros and Quadranet software systems would be advantageous
Nice to have:
Experience within a hotel environment would be an advantage
Knowledge of Micros and Quadranet software systems would be advantageous
What we offer:
29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family