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You will receive a warm welcome into the Apex family on joining us as a Assistant Restaurant and Bar Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Department as we believe it is our personality, style and friendliness that makes Apex Hotels. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits.
Job Responsibility:
Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas
Maximising sales, profits and customer satisfaction
Assisting the Manager in running the bar and restaurant
Respond to audits that are completed by the company to ensure continual improvement is achieved
Assist in ensuring the teams are delivering monthly Net Promoter and Guest Review Index service indicators
Assist the Manager in the ownership of the full in stay and post stay food and beverage service feedback
Support in Proactive involvement in Sales familiarisation trips and customer tastings to ensure personalised experiences drive value and upsell opportunities
Assist the manager in controlling the food and beverage budget, in relation to occupancy, departmental expenses and staff rota's
Ensuring that all the administration, cash control, stock control and security procedures are adhered to by self and team members
Ensure teams are continuously trained in order to deliver service excellence to our guests, with confidence
Requirements:
Can deliver excellent standards
Uses initiative
Is self-aware and able to evaluate their own work
Has a customer service attitude
Has the ability to multi-task and provides excellent attention to detail
Management training within the Hospitality and Catering sector
Experience at supervisory level is essential
Experience within a hotel environment would be an advantage
Knowledge of Software and Point Of Sale systems in restaurant settings
Zonal system would be an advantage
Nice to have:
Experience within a hotel environment
Knowledge of Zonal system
What we offer:
29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family