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As an Assistant Residence Manager, you will support the daily operations of the residence to ensure a safe, welcoming, and well‑managed living environment for all residents. You will work closely with the Residence Manager and other team members to provide exceptional service, resolve issues promptly, and maintain high operational standards. This role combines leadership, customer service, administration, and community engagement.
Job Responsibility:
Support the Residence Manager in overseeing daily residence operations
Supervise front‑line staff and ensure excellent service delivery
Handle resident inquiries, concerns, and incident reports professionally
Assist in maintaining safety, cleanliness, and compliance with organisational standards
Monitor occupancy levels and assist with reporting and documentation
Help plan and deliver community‑building activities and programs
Conduct regular inspections of residence facilities and escalate issues when needed
Participate in staff, training, and performance support
Act as the point of contact during the Director of Residences Residence Manager’s absence
Requirements:
Strong leadership and interpersonal skills with the ability to build positive relationships
Experience in hospitality, property management, student housing, or customer service (preferred)
Excellent problem‑solving and conflict‑resolution abilities
Ability to multitask and remain calm under pressure
Strong organizational and administrative skills
Professional communication skills, both verbal and written
Commitment to maintaining a safe, respectful, and inclusive community environment
Flexibility to work evenings, weekends, and on‑call shifts as needed
High level of responsibility, integrity, and teamwork
What we offer:
Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Travel Allowances
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights