Assistant Reservations Manager Job at Marriott Bonvoy (Abu Dhabi)

Assistant Reservations Manager

Marriott Bonvoy

Location:
United Arab Emirates , Abu Dhabi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion
Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status
Determine the most appropriate room type to meet guest requirements and maximize room rate
Verify availability of room type and rate
Effectively explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests when able
Describe room accommodations and benefit feature sale amenities to guests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
Follow “up selling” techniques and sales strategies in order to maximize property revenue
Provides guests with information about the Bonvoy loyalty program and processes new enrollments
Input and access data in reservation systems
Verify all reservation information with callers to ensure accuracy
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers
Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow documented escalation procedures when addressing guest concerns
Effectively manage inventory and pricing strategy in all distribution channels
Collaborate with the Cluster Revenue Team and Director of Sales & Distribution in the decision-making process of promotion participation and rates
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance
Monitor the hotel’s occupancy and make dynamic changes in the open rates when applicable
Set selective sell guidelines for groups and coordinate management of group business closely with the sales team
Pro-actively identify slow periods and notify Director of Sales & Distribution with Cluster Revenue Team

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

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