CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Reservations Manager

India, Bengaluru · Job Posted January 02, 2026
Apply Position
Job Link Share

Job Description

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility

  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Gains understanding of the property’s primary target customer and service expectations
  • serves the customer by understanding their business, business issues and concerns, to offer better business solution
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Uses sales resources and administrative/support staff effectively
  • Assists in monitoring group reservation forecast data
  • Coordinates with sales and Convention Services to process rooming lists and reservation cards
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Assists with monitoring accuracy of reservation sales orders within tracking systems
  • Tracks no-show reservations and processes charges as needed
  • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations
  • Manages wait list and prioritizes order of wait list contacts to be made
  • Prepares work and maintenance orders
  • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
  • Services our customers in order to grow share of the account
  • Provides excellent customer service consistent with the daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Sets a positive example for guest relations
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
  • Handles guest complaints and disputes following the instant pacification procedures
  • Monitors reservations sales agents while on phone calls
  • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Utilizes all available on the job training tools for employees
  • Creates monthly labor scheduling for team
  • Utilizes applicable intranet for resources and information
  • Creates contracts as required

Requirements

  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Assistant Reservations Manager

8 matching positions

New

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Vietnam , Cam Ranh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...
Location
Location
Ghana , Accra
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Responsible for soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Reservations Sales staff
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
  • Provides service to our customers in order to grow share of the account on behalf of the company
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Vietnam , Danang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...
Location
Location
Ghana , Accra
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Responsible for soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Reservations Sales staff
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
  • Provides service to our customers in order to grow share of the account on behalf of the company
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Egypt , Sharm El Sheikh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Responsible for the overall management of the Reservations Department and activi...
Location
Location
United States , San Francisco
Salary
Salary:
79500.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree required
  • One to Three years’ experience in a Rooms Division position with Four Seasons or another related organization
Job Responsibility
Job Responsibility
  • The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
  • The ability to maintain reservations core standards
  • The ability to conduct standards testing including call observation
  • The ability to conduct regular WRO test calls and provide timely feedback
  • The ability to work quickly in a high-pressure environment and ability to handle stress
  • The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
  • The ability to ensure all reservations staff /WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests
  • The ability to conduct follow-up training sessions and provide timely feedback to reservations staff
  • The ability to develop and mentor the reservations staff for future advancement
  • The ability to keep the WRO team well-informed of all changes in hotel policy, services, personnel, special activities etc.
What we offer
What we offer
  • Salary $79,500.00
  • Generous medical, dental & vision insurance plans
  • 401k Retirement plan
  • 8 weeks of New Parental Leave Pay
  • Fur Baby/Pet Insurance
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Paid holidays, vacation & sick days
  • Laundered Employee Uniform
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Location
Location
Vietnam , Da Nang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Vietnam , Danang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right