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Assistant Reservations Manager

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Four Seasons

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Location:
Mexico , Tamarindo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an Assistant Reservations Manager to join our leadership team to support with overseeing the department, ensuring smooth operations, high performance, and exceptional service.

Job Responsibility:

  • Assist Assistant Reservations Manager & Reservations Manager with corporate and local initiatives leading to the commercial success of the resort
  • Capture sales from in-coming reservations calls and coordinate details of each reservation with focus on call conversion
  • Coach the team through standard testing and coaching calls to improve standards
  • Assist in Day to Day running of the Reservations Team
  • Assist with general inquiries and managing the effective response time of both Reservations & Air e-mail
  • Assist with Group Reservations management, including rooming list processing
  • Handle daily AeroTamarindo inquiries, sales, operation and financial results consolidation on a monthly basis
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms
  • Inform through Operations and Guest Experience of any Special Attention, VIP guests and assist in obtaining pre-arrival information
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Executive Offices
  • Comply with Four Seasons standards for sales and marketing
  • Work harmoniously and professionally with co-workers and planning committee
  • Respond according to the crisis management plan to any resort emergency or safety situation

Requirements:

  • Assist Assistant Reservations Manager & Reservations Manager with corporate and local initiatives leading to the commercial success of the resort
  • Capture sales from in-coming reservations calls and coordinate details of each reservation with focus on call conversion
  • Coach the team through standard testing and coaching calls to improve standards
  • Assist in Day to Day running of the Reservations Team
  • Assist with general inquiries and managing the effective response time of both Reservations & Air e-mail
  • Assist with Group Reservations management, including rooming list processing
  • Handle daily AeroTamarindo inquiries, sales, operation and financial results consolidation on a monthly basis
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms
  • Inform through Operations and Guest Experience of any Special Attention, VIP guests and assist in obtaining pre-arrival information
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Executive Offices
  • Comply with Four Seasons standards for sales and marketing
  • Work harmoniously and professionally with co-workers and planning committee
  • Respond according to the crisis management plan to any resort emergency or safety situation
  • Possess legal work authorization in Mexico
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discount for stays at any Four Seasons worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Access to hotel fitness and wellness programs (where applicable)
  • Recognition programs and employee wellness initiatives

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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