Assistant Reservations Manager

• Overseeing the daily operation of the Reservations department
• Leading, coaching, motivating and developing our reservations team
• Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
• Maintaining Global standards on reservation related areas
• Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
• Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
• Working closely with other departments on a day to day basis including Sales and Front Desk

• Proficient in verbal/written English
• Pleasant and professional telephone manner
• Previous experience in Rooms Division or Sales and Marketing
• Previous reservations experience an asset
• Must be computer literate, knowledge of Word and Excel
• Must be able to work all shifts including weekends
• Must have excellent verbal and written skills

Proficiency in another language is preferred

• Energizing Employee Culture
• Comprehensive learning and development programs
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)