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Assistant Reservations Manager

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360 Resourcing Solutions

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Hospitality and Tourism

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Job Description:

We are now looking for an Assistant Reservations Manager to join our friendly Reservations team. The Assistant Reservations Manager will be responsible for managing all reservations as well as having an eye over all other guest requests and itineraries. Oversee the reporting of any booking patterns, ensure that all day-to-day enquiries for restaurants, room reservations and guest requests are managed in a timely manner.

Job Responsibility:

  • Manage all reservations
  • Oversee guest requests and itineraries
  • Report booking patterns
  • Manage day-to-day enquiries for restaurants, room reservations and guest requests
  • Deliver efficient, courteous and thoughtful reservations journey
  • Take ownership of the guest journey from first point of contact through arrival, stay and departure
  • Handle all guest enquiries, feedback or concerns
  • Manage reservations for Bedrooms, The Bothy, Marle, Hearth, Private Events and all guest experiences
  • Adhere to credit and payment procedures
  • Assist in performance reviews and coaching initiatives
  • Support bespoke and special requests
  • Maintain the Hotel Activities Diary in real time
  • Ensure daily operations of the Reservations Department run smoothly
  • Assist in supervising Reservations Agents
  • Participate in daily handovers, weekly reservations meetings and departmental briefings

Requirements:

  • Strong people management experience is essential
  • Proactive approach to problem-solving
  • Commitment to delivering exceptional guest service
  • Flexibility in working patterns, including weekends and public holidays
What we offer:
  • Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Recruit a Friend bonus (£1000)
  • Monthly employee recognition scheme
  • Annual employee parties
  • Free staff meals
  • 50% discount on Wildsmith Skin products
  • Heckfield Plus - online discounts

Additional Information:

Job Posted:
February 21, 2026

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