Assistant Relationship Manager

• Serving as the main point of contact for dealer customer service escalations
• Providing high touch concierge service
• Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer
• Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs
• Act as a support and administrative coordinator between Capital One and our dealership customer
• Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items
• Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging
• Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues
• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures
• Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations
• Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business

• High School Diploma, GED or Equivalent certification
• Associate’s Degree
• 2+ years of Sales or Customer Service Experience

• energetic and fun individual
• effective communication skills
• strong multitasking
• efficient typing
• attention to detail
• strengths in quality assurance and process management
• positive people
• think problem solving is fun

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being