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Assistant Relationship Manager - DC

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Capital One

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Location:
United States , McLean

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

69100.00 - 78900.00 USD / Year
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Job Description:

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience. The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by: Serving as the main point of contact for dealer customer service escalations. Providing high touch concierge service. Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

Job Responsibility:

  • Serving as the main point of contact for dealer customer service escalations
  • Providing high touch concierge service
  • Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer
  • Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs
  • Act as a support and administrative coordinator between Capital One and our dealership customer
  • Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items
  • Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging
  • Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues
  • Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures
  • Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations
  • Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business

Requirements:

  • High School Diploma, GED or Equivalent certification
  • Associate's Degree
  • 2+ years of Sales or Customer Service Experience

Nice to have:

  • Associate's Degree
  • 2+ years of Sales or Customer Service Experience
What we offer:

health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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