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This critical role will support continued success of a portfolio of top-tier apartment complexes in Western New York.
Job Responsibility:
Support growth and performance of a Class A/B+ multifamily portfolio through hands-on, regional-level leadership and strategic oversight
Recruit, train, coach, and supervise on-site property management and maintenance teams, fostering a high-performing, collaborative culture
Provide operational guidance, promote best practices, and drive continuous improvement across properties
Resolve escalated resident issues and internal staff conflicts with timely, empathetic, and effective communication
Ensure compliance with company policies, Fair Housing regulations, and all applicable federal, state, and local housing laws
Monitor resident satisfaction, manage reputation, and lead initiatives to enhance the overall resident experience
Partner with Accounting/Finance on revenue management, including budgets, financial reporting, occupancy trends, delinquency, and pricing strategies
Collaborate with Marketing on leasing strategy, market analysis, competitor pricing, and resident acquisition/retention efforts
Conduct regular property inspections to ensure quality standards, curb appeal, and efficient maintenance operations, including reduced vacancy and optimized unit turns
Requirements:
Minimum 5 years managing Class A/Class B+ multifamily or hospitality properties with a proven performance record
Strong leadership, interpersonal, and problem-solving skills to recruit, mentor, and motivate teams while addressing complex operational and resident issues
Excellent written and verbal communication, with the ability to multitask, manage deadlines, and maintain strong attention to detail
Proficient in property management software (Entrata, Yardi, MRI), Microsoft Office, and basic financial functions including budgeting, financial analysis, KPI tracking
real estate license preferred
Nice to have:
real estate license
What we offer:
comprehensive benefits package
medical, vision, dental, and life and disability insurance