Assistant Quality Manager

• Assist the Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance
• Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff
• Support the Learning & Development Manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness
• Facilitate learning programs including Orientation, Service Foundations and all CORE programmes
• Support learning initiatives with program branding and hotel wide communications
• Ensure all facets of compliance training are completed within corporate driven time frames
• Champion Four Seasons’ core values and service standards through learning experiences
• Assist with the implementation of the company's Standards Testing and collating reports on a monthly basis
• Handle with care all the training materials
• Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department
• Collaborate with department leaders to identify training needs
• Maintain training records and support with employee development plans
• You will be engaging and collaborative with operations teams

• Minimum 3 Years experience in luxury Five Stars Hotel in similar position is COMPULSURY
• High level of professionalism, integrity and discretion
• Excellent verbal and written communication skills with strong attention to detail
• Confident facilitator with a warm, professional approach
• Demonstrated ability to multi-task in a fast-paced environment
• Ability to connect, engage, and collaborate effectively with all team members and business stakeholders
• High proficiency with Microsoft Office 365 and a working knowledge of LMS

Familiar with LQA & Forbes Standards and requirements

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals