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Working within the Property Team, no two days are the same. You’ll manage your own workload while collaborating closely with in-store colleagues and teams across Property, Finance and Retail. The role offers broad exposure across the business, requiring strong organisation and the ability to build effective working relationships. You’ll be responsible for managing an annual budget of £9.5 million, covering Business Rates, BIDs, Service Charges and Insurance. Working alongside external advisors and internal stakeholders, you’ll ensure these costs are accurately budgeted, carefully monitored and effectively controlled to minimise unnecessary expenditure. You’ll also develop a thorough understanding of the UK&I estate, including reviewing leases to clarify our responsibilities, supporting wider property initiatives, and working closely with store management teams to resolve landlord matters. You will collaborate closely with Store Management and Finance teams to align on operational needs and budgets, while acting as a key point of contact for Landlords, Retailers, and External Advisors to manage our UK&I property interests and lease requirements effectively.
Job Responsibility:
Support the Property Director and UK&I Property Manager with the whole UK&I property portfolio, including Retail, Manufacturing and office sites
Work closely with external specialist advisors to answer queries, and train yourself in handling future situations
Manage the service external advisors provide to Lush
Work with our appointed agent to manage Business Rates
Investigate Service Charge queries
Interpret and understand business rates legislation changes, the implementation of a new business rates list from April 2026, and be able to explain the process and the impact it will have on Lush
Manage invoicing and landlord insurance
Speak with Landlords and co-ordinate visits and landlord maintenance
Manage external and temporary storage
Liaise with Shop Managers and all internal departments
Regular travel throughout the UK&I
Requirements:
Previous experience within a similar role
Able to work independently within a small, fast-paced team
Strong prioritisation skills and ability to perform under pressure
Confident negotiator with a focus on improving systems and efficiency
Self-motivated with a proactive approach to development
Adaptable to changing deadlines and direction
Solid financial acumen
Interest in economics, politics, and their impact on the property industry
Detail-oriented with strong fact-finding skills
Analytical and critical thinker
Able to present clear, well-researched solutions
Solution-focused
Proficient in Google Workspace, particularly Sheets
What we offer:
25 days holiday plus bank holidays
6 months of full pay for parental leave (primary caregiver must qualify for SMP)
Enhanced paternity leave
Bonus scheme
Day off for weekday birthdays
Holiday purchase scheme
50% discount on Lush products and spa treatments
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
10% Employee Owned
Support groups, film nights, yoga, meditation sessions and much more