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As an Assistant Program Delivery Manager - Meetings and Events at JLL Work Dynamics, you will report to the Meetings and Events Regional Program Manager while working as part of the overall Meeting and Events Team to be responsible for the coordination of Meeting and Events across the region, supporting and providing leadership of onsite meeting and events teams while supporting and coordinating event stakeholders and partner teams. This comprehensive meeting and events coordination role combines program delivery with operational oversight, requiring you to ensure Outlook and Meeting room booking systems are up to date, coordinate event set ups with meeting and events teams, and coordinate meeting and event requests ensuring requests are completed in a timely manner while coordinating employee experience activations and events. You will play a crucial role in JLL's commitment to exceptional meeting and events delivery by ensuring out of hours meeting and events are coordinated efficiently and effectively, ensuring service excellence across the region, coordinating service support including Facilities, Janitorial and Security Teams, and ensuring new processes and standards are implemented across sites in conjunction with Program Manager while providing operational oversight and acting as point of escalation for issues.
Job Responsibility:
Support and provide leadership of onsite meeting and events teams
Support and coordinate event stakeholders and partner teams
Ensure Outlook and Meeting room booking systems are up to date
Coordinate event set ups with meeting and events teams
Coordinate meeting and event requests ensuring requests are completed in timely manner
Coordinate employee experience activations and events
Ensure out of hours meeting and events are coordinated efficiently and effectively
Ensure service excellence across the region
Coordinate service support including Facilities, Janitorial and Security Teams
Ensure rooms are correctly configured
Ensure new processes and standards are implemented across sites in conjunction with Program Manager
Provide operational oversight
Act as point of escalation for issues
Feed back to Program Manager
Ensure compliance with EHS requirements
Lead site visits, planning meetings and final details meetings with Amazon customer and supporting vendor partners
Liaise with Amazon Global Events Services teams where on-site meetings and events cannot be accommodated
Requirements:
Previous experience working within high-profile corporate environment
Fluency in English and local language
Proficient knowledge of Microsoft Office Pack
Very high attention to detail
Outstanding customer service skills
Ability to communicate confidently at all levels
Ability to maintain professionalism at all times
Excellent team player mentality
Experience with meeting and events coordination including event set ups and stakeholder management
Understanding of Outlook and Meeting room booking systems
Knowledge of service support coordination including Facilities, Janitorial and Security Teams collaboration
Ability to act as point of escalation for issues
Nice to have:
Previous hospitality experience
Background in program delivery management
Experience in meetings and events coordination across multiple regions
Understanding of employee experience activations and events coordination
Knowledge of EHS requirements and standards
Experience with out of hours meeting and events coordination and service excellence delivery
Familiarity with operational oversight and implementation of global or regional practices and standards
Knowledge of vendor partner coordination and site visits including planning meetings and final details coordination
Experience with Amazon Global Events Services teams or similar large-scale corporate event coordination
Understanding of process improvement and streamlining work processes in meeting and events environments
Background in corporate hospitality and high-profile client service delivery
What we offer:
Entrepreneurial, inclusive culture
Total Rewards program
Opportunity to achieve ambitions in career, recognition, wellbeing, benefits and pay
Fulfilling career full of varied experiences
Professional connections through sharing different perspectives