This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We provide local primary care, at scale. Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. We transform communities and reduce heath inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods. We have a unique offering in the NHS. Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges. We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
Job Responsibility:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately
You will be overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s
Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system
Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed
Requirements:
Reception/customer care experience is essential
You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare
Excellent communication and organisation skills
Ability to work within a team and wider colleagues
Must be able to work within processes/procedures and needs to maintain confidentiality and data security
Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs
What we offer:
Annual salary of £29,764.80
27 days annual leave plus bank holidays pro rata
Access to our bespoke learning management system
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop
Car benefit scheme – specialising in electric vehicles
Cycle to work scheme
Travel season ticket loans
Discount cards
Employee wellbeing services including free yoga videos and employee wellbeing app