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Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Job Responsibility:
Support the Practice Manager and ensure the smooth running of the practice
Develop efficient systems of management to include IT, Human Resources, Financial Management and delegate tasks appropriately
Oversee the day-to-day operation of the surgery
Ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team
Lead the attainment of Local and National KPI’s, and APMS KPI’s
Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review
Lead the reception staff appraisal system
Ensure effective supervise the work of the reception team and co-ordinate support services for other team members
Ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed
Requirements:
Reception/customer care experience is essential
Understanding of health services together with a passion for improving lives and improving healthcare
Excellent communication and organisation skills
Ability to work within a team and wider colleagues
Must be able to work within processes/procedures and needs to maintain confidentiality and data security
Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs
What we offer:
27 days annual leave plus bank holidays pro rata
Access to our bespoke learning management system
Opportunities for our colleagues to specialise and develop
Car benefit scheme – specialising in electric vehicles
Cycle to work scheme
Travel season ticket loans
Discount cards
Employee wellbeing services including free yoga videos and employee wellbeing app