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Help us to deliver great primary care by improving access, outcomes and patient experience.
Job Responsibility
Support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately
Overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s
Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review
Lead the reception staff appraisal system
Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed
Requirements
Reception/customer care experience is essential
You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare
Excellent communication and organisation skills
Ability to work within a team and wider colleagues
Must be able to work within processes/procedures and needs to maintain confidentiality and data security
Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs
What we offer
27 days annual leave plus bank holidays pro rata
Access to our bespoke learning management system
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop
Car benefit scheme – specialising in electric vehicles
Cycle to work scheme
Travel season ticket loans
Discount cards
Employee wellbeing services including free yoga videos and employee wellbeing app