Assistant Portfolio Director Job at Allied Universal® (Sacramento)

Job Description

The Assistant Portfolio Director – Training and Compliance is designated as a senior management level professional responsible for developing and maintaining all training, compliance, and safety programs across the client portfolio. This person is an internal and external point of contact for healthcare security training, compliance, and safety knowledge and expertise.

Job Responsibility

Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations (NEO), certification training, or other training support needs for the portfolio
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs
Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and compliance with regulatory standards
Develop and maintain the portfolio security training and training folder program
Establish contract-required training and screening elements for security personnel and ensure they have been met and maintained across all client sites
Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates
Conduct validation audits of employee specific training folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies
Execute all training aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager
Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or independently, for both client and AUS personnel
Maintain subject matter expertise in applicable security related topics
Provide subject matter expertise in the development of client policies and procedures related to the security program
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of training programs
Maintain constant awareness of changing regulatory requirements or standards and coordinate necessary revisions to the corresponding portfolio programs
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security compliance programs
Develop and maintain the portfolio compliance and compliance folder programs
Conduct validation audits of employee specific compliance folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies
Execute all compliance aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager
Provide guidance on the procurement and maintenance of all security personnel equipment, inclusive of Personal Protective Equipment (PPE), to ensure compliance with industry and regulatory standards
Inspect security personnel to ensure compliance with uniform and equipment standards and contractual requirements
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of compliance programs
Ensure all portfolio account management personnel comply with all applicable client policies, procedures, regulations, and guidelines
Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security safety programs
Establish and maintain the portfolio Job Safety Analysis (JSA) and safety program standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates
Facilitate root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses, use of force incidents, vehicle accident incidents, and any other adverse events and provide subject matter expertise
Track and trend RCA data and establish actionable initiatives within the portfolio safety program to drive positive change and enforce a culture of safety
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of safety programs
Conduct or provide expert guidance on assessments including but not limited to the annual security survey and risk assessment, the annual workplace violence survey and risk assessment, security technology assessments, threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments
While on site, respond to and manage, as needed, critical and non-critical incidents including but not limited to fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments, hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with calm urgency, providing direction and guidance to security personnel and client stakeholders
Executes program directives given by the Portfolio Director
Perform the duties of the Assistant Portfolio Director – Operations, Portfolio Manager, Account Manager or Assistant Account Manager as needed or additional duties as assigned by the Portfolio Director
Provide feedback and recommendations to the Portfolio Managers for Account Manager candidate selection at their assigned client sites
Act as the direct senior level management contact for the Portfolio Manager, Account Manager, Assistant Account Manager, Supervisors and/or Security Professionals for all matters pertaining to the portfolio training and compliance programs
Act as a second level up management contact for the local, service area or network client leadership
Identify and correct any account management training and compliance issues occurring or provide guidance to the Portfolio Manager regarding these issues
Consult, educate, and provide recommendations to the Portfolio Managers by utilizing their training and compliance expertise and experience
Support the coaching, counseling, recognition, and discipline of account management personnel
Provide recommendations to the Portfolio Director, as needed or requested, for coaching, counseling, recognition, and discipline of the Portfolio Manager
Provide recommendations to the Portfolio Director for completion of Portfolio Manager annual performance evaluations
Support the Assistant Portfolio Director – Operations in the mentoring of the Portfolio Managers, Account Managers and Assistant Account Managers for professional development and succession planning
Participate in virtual meetings with Portfolio Managers and/or account management personnel to build, cultivate, and lead a cohesive team of security leaders, driving client and AUS initiatives and sharing industry best practices
Attend and/or facilitate client and AUS meetings, including but not limited to weekly portfolio management meetings, monthly AUS Workplace Violence taskforce meetings, or others as assigned by the Portfolio Director
Actively participate in industry-specific professional organizations such as complete International Association for Healthcare Security and Safety, Inc. (IAHSS)
Within reason, and without detriment to the assigned client, provide guidance to other healthcare accounts when requested
Participate in regulatory surveys as needed in support of the Portfolio Manager or Account Manager or as requested by the client, acting as a secondary security representative
Provide 24/hour response to the assigned client sites as needed, acting as a tertiary contact for emergencies and escalations
Support the development of and provide guidance for the successful completion of client site service improvement plans (SIP’s)
Conduct routine or event driven visits of all portfolio client sites
Audit security logs prepared by Portfolio Managers and/or Account Managers and compile data/information for communication to client and/or AUS leadership teams or committees
Testify in court or legal proceedings as required, providing accurate and objective accounts of incidents, investigations, and security operations
Model a culture that upholds the Mission, Vision, and Values of AUS and Adventist Health
Drive the delivery of department goals and objectives across the portfolio
Maintain confidentiality of all employee information and data

Requirements

Bachelor’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, including one (1) year managing training, compliance, or safety functions
Associate’s degree in criminal justice, business, or a related field with five (5) years of management experience in a high-volume workforce environment or service industry, including two (2) years managing training, compliance, or safety functions
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry, including three (3) years managing training, compliance, or safety functions
Obtain and maintain local and/or state security-related license
Valid driver’s license if driving an AUS company vehicle, or personal vehicle while conducting business
Must be able to attend and complete a client facility and security department orientation upon hire
Must be able to successfully complete the training requirements listed within the portfolio security training program
Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification courses, to include corresponding Instructor certifications, upon hire
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS) within six (6) months of hire
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program within six (6) months of hire
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program within six (6) months of hire
Excellent oral and written communication skills
Strong organizational and decision-making skills
Strong understanding and practical knowledge of AUS training and training compliance standards and practices
Strong understanding and practical knowledge of healthcare security industry standards pertaining to training and regulatory compliance
Strong active listening skills
Identify, analyze, and solve critical issues quickly and accurately, developing results-oriented solutions
Mediate conflict with tact and diplomacy
Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments or across the portfolio
Strong ability to build and maintain productive partnerships with key contacts in various functions
Ability to operate effectively in a primarily remote capacity
Ability to work in a team-oriented environment and work independently
Experience in hiring, training, developing, motivating and retaining quality staff
Ability to maintain satisfactory attendance and punctuality standards
Neat and professional appearance in accordance with set standards
Ability to provide quality customer service with a friendly and professional demeanor
Outstanding attention to detail
Experience in training, safety programs, compliance, emergency preparedness, risk/vulnerability assessments, law enforcement liaising, or other functions of the security industry
Experience with security technology systems including but not limited to CCTV, access control, panic/duress/intrusion alarms, or infant security
Strong understanding and practical knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical Treatment and Active Labor Act (EMTALA), Occupational Safety and Health Administration (OSHA), and The National Fire Protection Association (NFPA)
Strong understanding and practical knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment
Ability to take initiative successfully, handle and prioritize completing multiple assignments, and effectively set and manage deadlines
Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Financial acumen, able to manage costs associated with but not limited to contractual staffing levels, non-billed overtime, turnover, and inventory (uniforms, equipment, etc.) across multiple client sites
Able to use good independent judgement
Ability to manage correspondence, discussions, and materials with discretion
Ability to work in a dynamic and fast-paced environment and adapt quickly
Be at least 25 years of age

Nice to have

Prior security experience in a hospital setting
Prior management or leadership experience in a hospital setting
Prior military (honorable or other than honorable) or law enforcement experience
College degree in Business Administration or a law enforcement-related field
American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS)
International Association for Healthcare Security and Safety, Inc. (IAHSS) Certified Healthcare Protection Administrator (CHPA)
International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program
International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

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Assistant Portfolio Director

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