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Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.
Job Responsibility:
Oversee day-to-day People & Culture operations including manning control, recruitment coordination, attendance monitoring, and payroll administration
Ensure accuracy and timely completion of payroll inputs, leave balances, benefits administration, and personnel documentation
Manage P&C operational compliance including audits related to payroll, benefits, insurance, leave, and personnel records
Maintain accurate, up-to-date employee records, HRIS systems, and filing structures
Support system optimization and continuous improvement initiatives within P&C platforms
Conduct employee relations matters including grievance handling, counseling sessions, investigations, and conflict resolution, escalating complex or legal-sensitive cases to the P&C Manager/Director as required
Ensure consistent application of Four Seasons policies, EmPact standards, codes of conduct, and internal guidelines
Maintain up-to-date knowledge of local labor law requirements and ensure compliance across operations
Oversee expatriate work permit processes and ensure adherence to government regulations
Support workplace safety and insurance-related matters in coordination with relevant departments
Support recruitment processes, workforce planning, and onboarding coordination
Analyze turnover trends and contribute to retention strategies and action plans
Coordinate and support talent reviews, succession planning, and development initiatives
Monitor employee engagement levels and implement initiatives to enhance morale and culture
Lead execution of employee activities, engagement programs, recognition initiatives, and milestone celebrations
Administer Employee of the Month and other recognition programs effectively and on time
Maintain and update internal communication boards and engagement messaging
Act as a trusted advisor to department leaders on performance management and employee matters
Ensure timely completion of performance reviews and confirmation documentation
Prepare and analyze P&C metrics, reports, and dashboards to support business decisions
Participate in cross-functional initiatives and special projects as assigned
Support and guide P&C Coordinators and Supervisors in daily task execution
Requirements:
Demonstrates Four Seasons Leadership Behaviours
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Effective communication skills, both written and verbal
Leads by example with integrity and professionalism
High level of discretion and confidentiality
Proactive problem-solving mindset
Ability to influence and build strong working relationships