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Four Seasons Logo Four Seasons · Human Resources

Assistant People and Culture Manager

Japan, Tokyo · Job Posted January 16, 2026
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Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Job Responsibility

  • To act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to the People and Culture Manager any circumstances that may raise legal issues for the hotel
  • Monitors the quality of staff performance, including review of disciplinary actions, recommendations for suspension or termination as well as to establish a regular performance appraisal program for all staff
  • Influence the quality, content and intent of communications in the hotel and recommend the most effective vehicle of communication and the best channel to use in terms of ensuring that pertinent information is available to all levels of staff
  • Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling
  • Establish and implement all employment procedures in accordance with Four Seasons Hotels and Resorts policy and all applicable laws
  • Maintain employment files and all other People & Culture administrative tasks and reports personally or through delegation in a detailed manner on paper and in the People & Culture System while maintaining confidentiality
  • Organize and supervise all employee welfare programs which include employee party, general staff meetings, employee of the month award programs, etc
  • Ensures that the employee cafeteria, employee entrance and locker room facilities are in working order and well maintained
  • Analyze the hotel’s learning & development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepares them for promotion from within
  • Adheres to and ensures that all corporate People & Culture initiatives are established to suit the hotel’s requirements
  • Plans and organize the overall work requirements within the People & Culture Department with delegation of work tasks
  • Continuously strive for improvement of processes and efficiency
  • Perform any additional duties as assigned by the People and Culture Manager
  • Supervise and plans the financial issues for the People & Culture budget including benefits, labor and salary reports and plans cost effective events within the HR budget guidelines
  • Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover

Requirements

  • Maintain harmonious and professional relationship with all departments and Home Office
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Plan, organize, lead and control different projects and activities within the People & Culture team
  • Identify coaching moments and ensure that those moments become opportunities of learning and development for the People & Culture team
  • Establish a rapport with the People & Culture team and other divisions within the hotel
  • Have a global working perspective and excellent communication skills – written and verbal both Japanese and English
  • Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed
  • Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement
  • Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities
  • Meet with the People & Culture Manager on a regular basis to communicate all People & Culture activities and results of the People & Culture office meeting or any other related issues
  • Actively network within the community to attract potential candidates for recruitment purposes
  • Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) as required
  • Conduct self in a professional manner at all times
  • Assist in other areas of the department as needed
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