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Responsible for all aspects of managing the kitchen ensuring the quality preparation of all menu items and proper handling / storage of all food items in accordance with standards. Supervise, train, and inspect the performance of assigned Kitchen Staff, ensuring that all procedures are completed to The Ritz-Carlton Standards, while working within the budgeted guidelines. Coordinates the purchase of all food and develops menus, maintaining approved food and labor costs. Assist where necessary to ensure optimum service to guests. Provides support, training, direction, focus and help staff members have continuous success.
Job Responsibility:
Manages all day-to-day operations
Coordinates activities of cooks and workers engaged in food preparation
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Assists in the supervision of pastry preparation shift operations
Prepares food items and executes requests based on required specifications
Develops, designs, or creates new ideas and items for Pastry Kitchen
Follows proper handling and right temperature of all food products
Maintains food preparation handling and correct storage standards
Assists the Executive Chef with menu development associated with Pastry
Operates and maintains all department equipment and reports malfunctions
Prepares and cooks foods of all types
Checks the quality of raw and cooked food products
Assists in determining how food should be presented and creates decorative food displays
Monitors and Provides service behaviors that are above and beyond for customer satisfaction
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
Sets a positive example for guest relations
Responds to and handles guest problems and complaints
Interacts with guests to obtain feedback on product quality and service levels
Supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
Provides assistance in prioritizing, organizing, and accomplishing daily pastry operations work
Supports procedures for food and beverage portion and waste controls
Purchases appropriate supplies and manages inventories according to budget
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Attends and participates in all pertinent meetings
Requirements:
A minimum of 5 years’ experience in a 5 Diamond/5 Star hotel or restaurant, including a Supervisory role within the kitchen in pastry, baking, etc.
Must be comfortable with wedding cakes, chocolates and sugar pieces
Must have bakery knowledge
Previous management experience preferred
Proficient in Microsoft (Word, PowerPoint, Excel)
Certification of culinary training and/or a culinary degree
Ability to work all stations in kitchen
Excellent verbal and written communication skills in English
Ensure quality preparation of all menu items
Knowledge of food cost controls
Exhibits creative baking and decorating talents by preparing quality and consistent pastries for all areas
Must ensure sanitation and food standards are achieved