Assistant Outlet Manager

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Provides excellent customer service to all employees
• Responds quickly and proactively to employee's concerns
• Uses coaching skills throughout the property
• Demonstrates self confidence, energy and enthusiasm
• Motivates and encourages staff to solve guest and employee related concerns
• Provides excellent customer service
• Responds quickly and proactively to guest's concerns
• Understands the brand's service culture
• Sets service expectations for all guests internally and externally
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee
• Follows up to ensure complaints have been addressed to the guest's satisfaction
• Develops a relationship with all guests to build repeated clientele internally and externally
• Complies with all corporate accounting procedures
• Assists GM as needed with annual Quality audit

• High school diploma or GED
• 3 years experience in the food and beverage, culinary, or related professional area
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the food and beverage, culinary, or related professional area

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers, luxury environment