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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Outlet Manager - JW Cafe Restaurant

Vietnam, Saigon · Job Posted January 18, 2026
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Job Description

Assistant Outlet Manager position for JW Cafe Restaurant at JW Marriott Hotel & Suites Saigon. The role involves ensuring staff teamwork and optimum service, inspecting staff grooming, completing opening/closing duties, managing inventories, monitoring dining rooms, and assisting with various managerial tasks including hiring, training, and employee relations. The position requires adherence to company policies, safety procedures, and providing excellent guest service.

Job Responsibility

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met
  • Inspect grooming and attire of staff, and rectify any deficiencies
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
  • Inspect storage areas for organization, use of FIFO, and cleanliness
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Monitor dining rooms for seating availability, service, safety, and well being of guests
  • Complete work orders for maintenance repairs
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Ensure adherence to quality expectations and standards
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Read and visually verify information in a variety of formats
  • Visually inspect tools, equipment, or machines
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • Move through narrow, confined, or elevated spaces
  • Move up and down stairs and/or service ramps
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
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