Assistant Outlet Manager - In Room Dining

• Assists in the daily supervision restaurant operations
• Assists with menu planning
• Maintains sanitation standards
• Assists servers and hosts on the floor during peak meal periods
• Strives to continually improve guest and employee satisfaction
• Determines training needed to accomplish goals, then implements plan
• Handles employee questions and concerns
• Monitors employees to ensure performance expectations are met
• Provides feedback to employees based on observation of service behaviors
• Assists in supervising daily shift operations
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
• Ensures all employees have proper supplies, equipment and uniforms
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
• Ensures compliance with all restaurant policies, standards and procedures
• Monitors alcohol beverage service in compliance with local laws
• Manages to achieve or exceed budgeted goals
• Performs all duties of restaurant employees and related departments as necessary
• Opens and closes restaurant shifts
• Interacts with guests to obtain feedback on product quality and service levels
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Encourages employees to provide excellent customer service within guidelines
• Handles guest problems and complaints, seeking assistance from supervisor as necessary
• Strives to improve service performance
• Sets a positive example for guest relations
• Assists in the review of comment cards and guest satisfaction results with employees
• Meets and greets guests
• Supervises on-going training initiatives
• Uses all available on the job training tools for employees
• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels employees regarding performance on an on-going basis
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzes information and evaluating results to choose the best solution and solve problems
• Assists servers and hosts on the floor during meal periods and high demand times
• Recognizes good quality products and presentations
• Supervises daily shift operations in absence of Restaurant Manager
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• High school diploma or GED
• 4 years experience in the food and beverage, culinary, or related professional area
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the food and beverage, culinary, or related professional area

Chance to be proud of the work you do and who you work with