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Assistant Operations Manager

Canada, Fort McMurray · Job Posted June 29, 2026
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Job Description

Temporary Local Position (Non-Camp/Non-FIFO). Location: Fort McMurray, Alberta. Work Schedule: 5 days on, 2 days off; 8-hour day shifts. Acden Environment is proud to be one of the largest waste, recycling, and landfill service providers. We are solutions-driven & committed to creating a sustainable future. Join our legacy!

Job Responsibility

  • Manage and coordinate daily service requirements through direct reports or with direct involvement
  • Per role requirement, be competent in subordinate skill set as a backup
  • Develop targets and indicators for supervisors in the delivery of services for clients and Acden Environment personnel
  • Supervise customer contracts to ensure customer needs and contract responsibilities are met and are within budget and exceed client expectations
  • Ensure Acden Environment customer service standard is achieved
  • Review and monitor daily operator documentation, to ensure that company, client, and regulatory requirements are met
  • Review daily payroll submissions from supervisors for accuracy
  • Compile reports on team’s performance and customer feedback
  • Address all customer inquiries and concerns in a timely manner through direct interaction and/or through Supervisors
  • Consult with Operations Manager and / or General Manager on matters related to improving staff morale, revenue generation, profitability, and customer satisfaction
  • Serve as liaison for the dissemination of information between senior management and field operations
  • Ensure that there is always sufficient supervision to provide Acden service while ensuring safety, profitability and integrity
  • Provide leadership, coaching, and mentoring to all direct reports
  • Set and communicate clear expectations for all employees
  • Conduct annual performance appraisals and salary reviews for presentation to senior management
  • Understand, communicate and apply all Acden policies and procedures
  • Manage all training requirements, and operator training programs
  • Support, develop, and maintain a respectful workplace

Requirements

  • Minimum of 3 years’ experience in waste management-related field and/or operational management
  • Proficient in computer applications
  • specifically, Fieldglass, CDMS, Outlook, Excel, and Word
  • Excellent written and verbal communication skills
  • Strong interpersonal skills, including customer interaction, team player skills, and ability to work harmoniously with a diverse workforce
  • High degree of accuracy and attention to detail
  • Flexibility and excellent time management skills to balance and prioritize multiple projects
  • Sensitive to issues of confidentiality and compliance
  • Valid minimum class 5 license

Nice to have

  • Secondary education in business management is considered an asset
  • Class 1/3 licence considered an asset
  • Successful certification in SWANA Landfill Management and Operations courses
  • Progressive waste management experience utilizing up-to-date techniques for recycling and disposal
  • Previous Landfill Management

What we offer

  • Competitive Compensation: Enjoy a competitive wage and overtime (if available)
  • RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program
  • Employee and Family Assistance Program: We care about your well-being
  • Training and Development: Access our fund program to enhance your skills
  • Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events
  • Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance
  • Employee Perks: Enjoy discounts provided by Acden and Perkopolis
  • Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life

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