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Temporary Local Position (Non-Camp/Non-FIFO). Location: Fort McMurray, Alberta. Work Schedule: 5 days on, 2 days off; 8-hour day shifts. Acden Environment is proud to be one of the largest waste, recycling, and landfill service providers. We are solutions-driven & committed to creating a sustainable future. Join our legacy!
Job Responsibility
Manage and coordinate daily service requirements through direct reports or with direct involvement
Per role requirement, be competent in subordinate skill set as a backup
Develop targets and indicators for supervisors in the delivery of services for clients and Acden Environment personnel
Supervise customer contracts to ensure customer needs and contract responsibilities are met and are within budget and exceed client expectations
Ensure Acden Environment customer service standard is achieved
Review and monitor daily operator documentation, to ensure that company, client, and regulatory requirements are met
Review daily payroll submissions from supervisors for accuracy
Compile reports on team’s performance and customer feedback
Address all customer inquiries and concerns in a timely manner through direct interaction and/or through Supervisors
Consult with Operations Manager and / or General Manager on matters related to improving staff morale, revenue generation, profitability, and customer satisfaction
Serve as liaison for the dissemination of information between senior management and field operations
Ensure that there is always sufficient supervision to provide Acden service while ensuring safety, profitability and integrity
Provide leadership, coaching, and mentoring to all direct reports
Set and communicate clear expectations for all employees
Conduct annual performance appraisals and salary reviews for presentation to senior management
Understand, communicate and apply all Acden policies and procedures
Manage all training requirements, and operator training programs
Support, develop, and maintain a respectful workplace
Requirements
Minimum of 3 years’ experience in waste management-related field and/or operational management
Proficient in computer applications
specifically, Fieldglass, CDMS, Outlook, Excel, and Word
Excellent written and verbal communication skills
Strong interpersonal skills, including customer interaction, team player skills, and ability to work harmoniously with a diverse workforce
High degree of accuracy and attention to detail
Flexibility and excellent time management skills to balance and prioritize multiple projects
Sensitive to issues of confidentiality and compliance
Valid minimum class 5 license
Nice to have
Secondary education in business management is considered an asset
Class 1/3 licence considered an asset
Successful certification in SWANA Landfill Management and Operations courses
Progressive waste management experience utilizing up-to-date techniques for recycling and disposal
Previous Landfill Management
What we offer
Competitive Compensation: Enjoy a competitive wage and overtime (if available)
RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program
Employee and Family Assistance Program: We care about your well-being
Training and Development: Access our fund program to enhance your skills
Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events
Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance
Employee Perks: Enjoy discounts provided by Acden and Perkopolis
Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life