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Translation Empire Logo Translation Empire · Call Center

Assistant Operations Manager

Pakistan, Rawalpindi · Job Posted January 15, 2026
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Job Description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Job Responsibility

  • Manage/handle a department of 50 to 60 people
  • Smart execution of department operations within given resources
  • Their leave and shift management
  • Enablement of resources for efficient executions as per their roles and responsibilities
  • Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
  • Conducting progress and development meetings with staff
  • Strong follow up for on-going projects and its completion on time
  • Developing a performance driven team who can achieve their assign targets
  • Creating a professional work environment where individuals are treated equally and fairly
  • Implementation of company policies & procedures
  • Time to time reviews of KPI’s, performance analysis and workable areas
  • Training need analysis and development of the staff for next level roles
  • Focus for operations improvement and business development
  • Process creation and improvement for the best interest of the business

Requirements

  • Must be graduate with BBA/MBA preferred
  • Excellent English communication skills
  • Leadership skills
  • Team management
  • A thorough knowledge of process creation and revamp
  • Project management
  • Situation handling
  • Go-getter attitude focused approach
  • Calm
  • Proactive
  • Hardworking as well as intelligent working
  • Time-driven
  • Soft-spoken
  • Dedicated to assigned tasks
  • Quick learner
  • Team player as well as solid individual player
  • Solution provider
  • Minimum 5 to 8 years of experience required
  • Managing different teams and department
  • International recruitment
  • Customer support & services
  • Business operations
  • Call center operations
  • Project management
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