Assistant Operations Manager, Retail

• Creating an on-brand, magical experience for customers as they interact with the team face to face
• Maintain a close partnership with the Fulfillment Center Operations team to ensure the efficient, effective picking and delivery of online pick-up orders
• Ensure orders are picked/prepared/packed and made available for pickup customers within defined SLA’s
• Monitor all pick-up orders to ensure customers pick up their product
• Ensure that the store is clean, organized, presents well to customers and is open and staffed during advertised hours
• In partnership with the Brand Marketing team, ensure that all fixtures and branding are displayed as designed and the store environment reflects the FCP Euro brand
• Ensure all merchandise and products are displayed in an organized way and are replenished in a timely and appropriate manner
• Surface opportunities to improve the retail store’s operations
• partner with other departments to pursue/implement improvements
• Monitor inventory to ensure shrinkage is minimized
• Ensure all transactions and monies are appropriately managed and recorded
• Ensure adequate staffing levels for all hours of operation
• Mentor, train and develop technical specialists and generalists can answer customers questions an inquiries

• 4+ years experience in Customer Service or Operations, with a track record of developing a team and directing a small operation in the service of the customer
• Experience (or strong interest) in the European automotive industry and enthusiast community
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
• Customer-focused mindset with a commitment to delivering exceptional service
• Proficiency in retail management software, Google Suite, Zendesk (or other CRMs) is a plus
• Ability to provide data-driven recommendations for process improvement and operational efficiency
• Ability to clearly articulate changes and improvements needed to policy, procedures, and enforcement
• Ability to work flexible hours, including weekends and holidays, as needed

Proficiency in retail management software, Google Suite, Zendesk (or other CRMs)

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
• Company HSA contribution
• 120 hours of PTO (Paid Time Off)
• 40 hours of Paid Sick Time
• Company Holidays
• 401 (k) with Company deposit and match
• Discounted prices on our catalog of European car parts