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As part of the Live Events Operations team, you’ll lead the delivery of all food and drink service across the venue during high-profile live events. From arena shows to large-scale productions, you’ll manage teams across retail, hospitality, and premium areas — ensuring seamless planning, exceptional presentation, and service excellence every time. You’ll play a key role in delivering a best-in-class operation that evolves with the fast-paced, high-energy nature of live events.
Job Responsibility:
Build strong working relationships with the venue and event stakeholders
Plan and deliver outstanding food and drink experiences for live audiences
Lead, motivate, and support large event teams in a fast-moving environment
Ensure all catering areas are fully prepared ahead of doors opening
Maintain the highest standards of quality, safety, and hygiene
Adapt quickly to last-minute changes typical of live productions
Manage stock ordering, delivery schedules, and minimise wastage
Drive revenue while maintaining control of costs and operational standards
Proactively resolve operational challenges and manage customer feedback
Maximise spend per head through strong planning and on-the-ground leadership
Manage labour scheduling and control spend in line with forecasts
Monitor performance and operating costs to meet financial targets
Ensure compliance with company profit protection and security procedures
Support recruitment, training, and performance management of event teams
Build strong team morale and clear communication across all levels
Deliver training to drive upselling, service standards, and operational excellence
Promote equality, diversity, and inclusion in all areas of the operation
Requirements:
Experience in a high-volume, multi-purpose live events venue
Strong background in hospitality, retail, or premium event operations
Experience leading large teams in fast-paced environments
Excellent communication and stakeholder management skills
Strong IT and administrative capability
Thorough understanding of Health & Safety and Food Safety compliance
Flexible and adaptable approach to live event demands
Nice to have:
Hospitality or management qualification (NVQ Level 3 or equivalent)
Experience working collaboratively with venue clients and delivering contractual requirements