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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Operations Manager – Food & Beverage

Canada, Toronto Employment contract 60000.00 - 78000.00 USD / Year · Job Posted May 04, 2026
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Job Description

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Job Responsibility

  • Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms
  • Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures
  • Supports and supervises an effective monthly self inspection program
  • Operates all department equipment as necessary and reports malfunctions
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Maintains the operating budget, and verifies that standards and legal obligations are followed
  • Celebrates and fosters decisions that result in successes as well as failures
  • Communicates areas that need attention to staff and follows up to verify understanding
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements
  • Follows property specific second effort and recovery plan
  • Maintains availablility and is approachable to all team members
  • Demonstrates knowledge of the brand specific service culture
  • Provides services that are above and beyond for customer satisfaction and retention
  • Serves as a role model to demonstrate appropriate behaviors
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
  • Takes proactive approaches when dealing with guest concerns
  • Sets a positive example for guest relations
  • Stays readily available/approachable for all guests
  • Reviews comment cards and guest satisfaction results with employees
  • Responds in a timely manner to customer service department request
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluates results to choose the best solution and solve problems
  • Performs hourly job function if necessary
  • Extends professionalism and courtesy to team members at all times
  • Maintains budgets, operating statements and payroll progress report
  • Performs other duties, as assigned, to meet business needs

Requirements

  • High school diploma or GED
  • 3 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the food and beverage, culinary, or related professional area
  • Must Be Smart Serve Certified
  • Food And Beverage Experience Preferred
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