Assistant Operations Director - Performance and Quality

• Provide senior operational, clinical and quality leadership across designated care group services
• Drive delivery of performance, quality, finance and workforce outcomes, with clear grip, assurance and recovery plans where required
• Champion patient safety, clinical effectiveness, positive patient experience and safe staffing, embedding a culture of learning and improvement
• Ensure services are contract ready and operationally resilient, able to respond to changing demand, system priorities and new opportunities
• Lead service improvement and transformation, using data, insight and staff engagement to improve quality and productivity
• Support staff through change in a way that is inclusive, transparent and compassionate

• Understanding of strategic planning, commissioning intentions and performance frameworks
• In-depth knowledge of clinical governance, quality assurance and risk management
• Understanding of regulatory and contractual requirements, including CQC and statutory reporting
• Highly developed leadership and influencing skills, with the credibility to operate at senior system level
• Ability to analyse, interpret and act upon complex performance, quality and financial data
• Strong decision making skills, including the ability to balance quality, safety, performance and resources
• Excellent communication and relationship building skills
• Ability to drive improvement, manage risk and deliver sustainable change at pace
• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work out of hours
• Full driving licence and the ability to travel between locations
• To participate in and fulfil the requirements of the on-call arrangements
• Significant senior operational leadership experience within a complex healthcare or community services environment
• Experience of performance management against quality, finance, workforce and contractual targets
• Demonstrable experience of working in partnership with commissioners, system partners and external stakeholders to deliver improved patient pathways and outcomes
• A proven track record of leading major strategic change, transformation and service improvement
• Experience of leading and motivating multidisciplinary teams, including senior managers, to deliver high-quality services
• Experience of care pathway development and service redesign to enhance patient experience
• Masters degree or equivalent level of knowledge and experience gained through senior operational leadership roles
• A recognised management or leadership qualification

Professional qualification as a Registered Nurse, Allied Health Professional or Social Worker