Assistant Night Manager Job at Four Seasons (Istanbul)

Assistant Night Manager

Four Seasons

Location:
Türkiye , Istanbul

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Four Seasons Hotel Istanbul at the Bosphorus is looking for a passionate and dynamic Assistant Night Manager to oversee the overnight operations of the hotel. In this key leadership role, you will ensure that service excellence, guest satisfaction, and safety standards are upheld throughout the night, while leading and inspiring the overnight team to deliver the legendary Four Seasons experience.

Job Responsibility:

Supervise all hotel operations during the overnight shift, ensuring consistent adherence to Four Seasons service standards across all departments
Act as the senior management representative during the night, making key decisions related to guest satisfaction, safety, and security in the absence of senior leaders
Prepare and review the Daily Revenue Report, ensuring the night audit process is completed accurately and on time
Coordinate closely with Front Office, Housekeeping, Concierge, Bell/Valet, and Room Service teams to guarantee seamless communication and service delivery
Conduct regular inspections of public areas and back-of-house spaces to ensure cleanliness, order, and maintenance
Resolve guest concerns or complaints with empathy, professionalism, and follow-through, ensuring glitches are logged, addressed, and prevented from recurring
Supervise, train, and motivate overnight staff, providing constructive feedback, coaching, and recognition to foster a high-performance culture
Maintain strong interdepartmental communication through accurate handovers and detailed reports for the next day’s operations
Monitor labor costs and scheduling to maintain service quality while optimizing departmental efficiency
Promote a safe working environment by adhering to all emergency and safety procedures (fire, medical, security incidents, etc.)
Support the Rooms Division team in maximizing occupancy and optimizing room revenue through thoughtful inventory management and up-selling initiatives
Uphold the Four Seasons brand promise by embodying the Golden Rule—treating others as you wish to be treated—and demonstrating our service philosophy in every interaction

Requirements:

Minimum 2 years of experience in Front Office or Rooms Division, including supervisory experience, preferably in a luxury hotel environment
Strong leadership, mentoring, and organizational skills with the ability to motivate and inspire a diverse team
Excellent written and verbal English communication skills
Proficiency in Opera PMS and strong computer literacy
Proven ability to handle multiple priorities with grace and calm under pressure
Exceptional guest service mindset and problem-solving abilities
Strong attention to detail and commitment to maintaining the highest operational standards
Positive attitude, professional appearance, and the ability to represent the Four Seasons culture at all times
Flexibility to work overnight hours, weekends, and holidays as required

What we offer:

Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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