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The Assistant Night Manager at W Brisbane oversees the hotel's operations during nighttime hours, ensuring guest satisfaction and smooth running of services. They are responsible for handling late check-ins and check-outs, managing staff, and addressing any issues or emergencies that arise during the night.
Job Responsibility:
Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas
Requirements:
Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas
What we offer:
The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
‘Great places to work’ certified
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
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