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Assistant Mgr / Room Reservation

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Marriott Bonvoy

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Location:
Japan , Tokyo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Assistant MGR / Room Reservation position at Bvlgari Hotel Tokyo. Assists with soliciting and managing reservations sales opportunities, manages and trains staff, up-sells to maximize revenue, achieves revenue goals, and drives customer loyalty by delivering service excellence following LQA and Forbes standards. Reports to Room Reservation Manager.

Job Responsibility:

  • Assists with the soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Reservations Sales Supervisor and Agents
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience and follow LQA and Forbes standards
  • Provides service to our customers in order to grow share of the account on behalf of the company
  • Support immediate supervisor on additional tasks and projects related to Room Reservation Department, LQA standards and Forbes standards, Training, Learning and Growth, and others including support Sales & Marketing Division
  • Direct report to Room Reservation Manager

Requirements:

  • Business level Japanese and English (speaking, writing and reading)
  • High school diploma or GED
  • 1-2 years’ experience in sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1-2 year experience in the sales and marketing, guest services, front desk, or related professional area

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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