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Assistant MGR / Room Reservation position at Bvlgari Hotel Tokyo. Assists with soliciting and managing reservations sales opportunities, manages and trains staff, up-sells to maximize revenue, achieves revenue goals, and drives customer loyalty by delivering service excellence following LQA and Forbes standards. Reports to Room Reservation Manager.
Job Responsibility:
Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales Supervisor and Agents
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience and follow LQA and Forbes standards
Provides service to our customers in order to grow share of the account on behalf of the company
Support immediate supervisor on additional tasks and projects related to Room Reservation Department, LQA standards and Forbes standards, Training, Learning and Growth, and others including support Sales & Marketing Division
Direct report to Room Reservation Manager
Requirements:
Business level Japanese and English (speaking, writing and reading)
High school diploma or GED
1-2 years’ experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1-2 year experience in the sales and marketing, guest services, front desk, or related professional area