Assistant Manager Jobs

My NRMA

Location:
Australia, Airlie Beach

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our new Assistant Manager, you’ll be the right-hand captain of our tropical ship, ensuring smooth sailing across all areas of our sun-soaked resort. To set you up for success, you’ll initially spend three days each week in Reception and two days in the Assistant Manager role, learning the ins and outs of front office operations, accommodation systems, and troubleshooting guest queries. Your full-time roster will include Saturdays, Sundays, three weekdays, to provide coverage for the Park Managers days off. You will have one weekend off per month to enjoy the Whitsundays lifestyle. This role will grow and develop as the park does, offering opportunities to expand your leadership and operational skills. It is a perfect role for someone with accommodation experience (a must!), a knack for rostering, and a flair for food & beverage.

Job Responsibility:

Reception Operations: Master front office procedures, guest check-ins and check-outs, and troubleshooting common issues
Ordering for Housekeeping: Keep our linen cupboards fresh and our supplies shipshape
Managing the Kiosk: Stock up on snacks and essentials
Stock Take Involvement: Keep track of our resort’s bounty
Operational Support: Be the go-to mate for the Park Manager and step up as skipper when they’re off-duty
Team Rostering & Recruitment: Help build a crew that’s organised, enthusiastic, and ready for adventure
Guest Experience: Deliver five-star service under the sun, supporting food & beverage and all things guest happiness
Safety & Leadership: Keep our paradise safe, fun, and running smoothly

Requirements:

Previous experience in accommodation (hotels, resorts, holiday parks, or tourism)
Strong administration skills, with a keen eye for detail and efficiency
Proven experience managing teams and creating effective rosters
A sense of humour is essential
Confident communicator with a sunny attitude, ready to roll up your sleeves and get amongst it
Hands-on, flexible, and passionate about making every guest’s stay a postcard-perfect memory

What we offer:

Progressive flexibility, leave, and well-being benefits to balance all of life’s priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Manager