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You will play a pivotal role in the daily operations of the store. With a hands-on, practical, and pragmatic approach to your work, you will have the ability to deliver consistently high store standards in an outstanding customer service environment. Supporting the Store Manager, you will be a resilient and self-motivated retailer, comfortable working on the shop floor in a fast-paced environment, able to adapt and react to change and trading pressure with energy and enthusiasm. Your commercial savvy and ambition to drive sales, exceed targets and protect profit will be complemented by a caring approach, close attention to detail, and excellent planning skills. You will also be a natural team leader, helping the store manager motivate and develop a brilliant store team.
Job Responsibility:
To manage and lead the store team in your Managers absence including times when the Store Manager is on site visits to a designated Concession store
Ensure that all team members aspire to and deliver outstanding customer service, always leading by example
Monitor and maintain excellent store standards, sales performance and presentation of your team
To help manage the performance of your team including the annual review process, company disciplinary, grievance, absence, performance improvement plans and counselling procedures
Requirements:
A great team leader with experience of supervising or managing a team
Great at communication skills, with confidence in engaging with people at all levels through the business
Competent in interpreting reports and data to react quickly and commercially
Experienced in supervisory or management roles for at least 12 months in a fast-paced retail environment
Ideally, you will live no further than 45-60 minutes away from your base store
Be committed to working flexible shift patterns to support your store’s operation as required