Assistant Manager

• Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
• Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
• Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
• Seek opportunities to recognise and appreciate those that go the extra mile
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
• Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
• Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
• Deliver an exceptional food and beverage offering, where the quality and service is outstanding
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
• online, in club and live

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction 'on the floor'
• A relentless focus upon customer service standards with strong attention to detail
• Self-aware and welcomes constructive feedback
• Committed to your own and other's development
• Evidence of leading, and coaching a team to deliver exceptional customer service

Gambling, Leisure or Hospitality Management background

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks