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Assistant Manager

United Kingdom, Ealing Employment contract · Job Posted June 09, 2026
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Job Description

As an Operations Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.

Job Responsibility

  • Supporting the Store Managers
  • Leading the store in the Store Manager's absence
  • Delivering results through sales and exceptional service
  • Inspiring and supporting colleagues to deliver great customer service
  • Ensuring the store safety, compliance and operational excellence for everyone
  • Managing day-to-day operations
  • Helping customers find what they need (self-serve)
  • Supporting larger home projects from design to installation (showroom)
  • Delivering great service through our sales teams (assisted selling)
  • Making sure orders are fulfilled smoothly (order fulfilment)

Requirements

  • Might currently be an assistant manager or store manager in a retail environment - you don't need to be a specialist in home improvement
  • Has experience in a customer-facing environment
  • Can lead and motivate a team, even during busy or challenging days
  • Is organised, adaptable and solutions-focused
  • Brings strong communication and people skills
  • Takes pride in delivering a great customer experience
  • Experience in retail, trade, or a similar environment is essential

What we offer

  • Up to 7.5% annual bonus + up to £300 per month gainshare bonus
  • 6% pension contribution matched
  • Up to 35 days' holiday including bank holidays
  • 20% colleague discount
  • Save-as-you-earn scheme
  • Life assurance
  • Access to Digital GP and wellbeing support
  • Discounts and cashback across a wide range of retailers
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