Assistant Manager Jobs

Sim Trava

Location:

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

29680.00 GBP / Year

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Job Description:

We are looking for an assistant manager who has experience working within a fast paced, customer-facing role. The chosen candidate will support the store manager in the day-to-day running of the store and competently take on the manager’s responsibilities in their absence.

Job Responsibility:

To lead the team on shift to deliver an unbeatable coffee experience to every customer
To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures
To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction
To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
To understand and monitor the store KPI report and translate it into daily action as agreed
To communicate on a daily basis with the team, using the deployment shift planner
To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively
Delegate appropriate tasks to the Barista Maestro and team
To be part of the team and undertake the ‘Capo de Café role’ as required
To deal with and resolve customer complaints in line with company policy / procedures
To support the Store Manager in organising and delivering team meetings
To train & coach team members and required to support them in delivering their roles effectively
To support the Store Manager with completing regular 1:1s for team members
To assist the Store Manager with recruitment using the official recruitment tools
To implement marketing updated and new POS as directed by the Store Manager
To keep up to date with company policies
To perform all tasks as defined in the Barista & Barista Maestro’s Job Description

Requirements:

Worked within a fast paced customer-facing / environment
Supervisory / management experience
Barista Maestro accredited
Energy and enthusiasm to deliver outstanding customer service
Passionate about the brand
Ability to engage the team
Ability to work within both a team and individually
Reliable and committed
Professional
Confident
Honest and open
Good communication skills
Eager to learn
Shows initiative
Presentable
Enjoys responsibility
Flexible
Friendly manner

Nice to have:

Has worked in Hospitality / Retail industry

Additional Information:

Job Posted:
December 12, 2025

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Assistant Manager