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Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round. The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. Located right in the beating heart of the Blackpool illuminations, just off the North Promenade a short walk from the town's main attractions. The hotel offers comfortable 67 bedrooms, entertainment every night and inclusive drinks packages.
Job Responsibility:
Assist with the management of the hotel operation, ensuring delivery of exceptional guest service from each department
Assist with leading, coaching and motivating the hotel team
Ensure prompt resolution of customer complaints
Ensure awareness and compliance with all Health & Safety work practices
Perform Duty Management shifts as required
Proactively encourage development and motivation for self and others
Ensure 100% compliance on all mandatory training for the hotel
Foster a positive and productive team environment promoting teamwork and employee satisfaction
Requirements:
Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations
Strong organisational and time management abilities to handle multiple tasks and priorities effectively
Have excellent customer service skills
Demonstrate a can-do attitude
Demonstrate self-motivation and ability to work in a fast-paced work environment
Have excellent communication skills with a collaborative approach to colleagues and customers
Ability to work in a team
Ability to work a flexible shift pattern
What we offer:
Significant employee discounts on companies own holiday products